Resources

Watch: Amazon uses the latest advancements in AI to stop hundreds of millions of suspected fake online reviews, manipulated ratings, fake customer accounts, and other abuses before customers see them.

Watch: Amazon Counterfeit Crimes Unit (CCU) works with brands, customs agencies, and law enforcement to track down counterfeiters, shut down bad actors’ accounts, seize counterfeit inventory, and prosecute those involved.

Watch: Amazon works diligently to help educate consumers on how to avoid scams and ensure bad actors are held accountable. Tom Olsen, Corporate Counsel with Customer Protection and Enforcement at Amazon, shares his passion and expertise on scam enforcement and victim support.

Watch: Ever wonder what happens behind the scenes to protect your online shopping experience? Before your package arrives at your door, advanced technology is working around the clock to ensure you receive authentic, safe products from verified sellers. Advanced identity verification systems authenticate every seller, AI models scan billions of product listing updates daily, and Computer vision technology in fulfillment centers inspects products for damage and expiration dates - see how innovation and customer obsession come together to create one of the most trusted shopping experiences worldwide.

Watch: Amazon combines advanced AI, real-time monitoring, and human expertise to proactively detect and prevent threats from bad actors working to exploit customer trust before they even enter our store – taking the fight upstream to the criminal ecosystems that bad actors use to exploit customers.