Innovative Tools and Technology
Amazon innovates on behalf of customers, brands and selling partners to create a shopping experience that is free from counterfeits, fraud and other forms of abuse. Bringing counterfeits to zero, identifying and removing bad actors from our store and making it easier for customers to provide feedback are just some of the ways our tools and technology make the shopping experience safer.
Amazon continues to invest in innovations that help us bring counterfeits to zero. Services like Brand Registry, Transparency, Project Zero and IP Accelerator help brands secure their intellectual property and automate the detection of counterfeits in our store.
Learn how we innovate to ensure a trustworthy shopping experience in the Brand Protection Report
Among other measures, Amazon leverages the latest advancements in machine learning to analyse and stop hundreds of millions of suspected fake reviews, manipulated ratings, fake customer accounts and other abuses before customers see them. If potential review abuse is detected, there are several paths that we take to remove them and hold bad actors accountable.
Amazon continually incorporates the information provided by customers and sellers to improve our shopping experience. Our Report Infringement form is intended for use by IP owners to notify Amazon of alleged intellectual property infringements such as copyright and trademark concerns, while our Report Something Suspicious form allows consumers to report suspect communications including emails, phone calls or text messages. We use the data and learnings gathered throughout these processes to help keep our store safe and improve our proactive protections.
